TimeQ Genius Focus Companion

We're thrilled to offer FREE trackable international shipping to our customers around the globe!

Estimated Delivery Times:

• US and Canada: 5–16 days*
• Australia and New Zealand: 7–19 days*
• Europe: 9–17 days*
• Saudi Arabia: 8–12 days*
• Latin America: 10–25 days*
• Africa: 10–25 days*
• Other countries: 14–30 days
• During Peak Season: 20–40 days

*Please note that these are estimated delivery times. Actual delivery might take longer due to factors like customs delays, bad weather, or other unexpected circumstances.

Special Shipping Considerations:

• We are unable to ship to countries on the OFAC sanctions list (including the Balkans, Belarus, Burma, Cote D'Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe).
• Delivery to some remote areas might take a bit longer, but we promise to get your order to you!

Additional Charges:

• Keep in mind that import duties and other additional charges are not included in the item price or shipping costs. These charges are your responsibility.

Order Confirmation:

• After your payment is processed, we'll send a confirmation email to the address you provided at checkout. Once you receive this email, your order will start being processed.

Processing Time:

• It typically takes 1-4 business days to prepare your order for shipping. This includes checking, packing, and handing off your items to the postal service. Once done, we'll email you the tracking number.

Orders Over the Weekend:

• Orders placed after 11:45 am CST on Friday, or during the weekend, will be shipped the following week.

Payment Information:

• All payments are processed in USD at the time of purchase. If you're paying in a currency other than USD, your bank will handle the currency conversion.

Separate Shipments:

• To get your items to you as quickly as possible, we sometimes send them in separate shipments. If your order is sent in multiple parts, you will receive a tracking number for each shipment.

Order Cancellation and Changes:

• You can cancel or change your order within 12 hours of placing it. Just email us any time at info@inspodesk.com—we're here to help 24/7!
• After 12 hours, we might not be able to make changes or cancel your order as it could already be in production. In cases where cancellation is still possible, a 15% fee will be charged to cover costs incurred.

Feel free to reach out with any questions or concerns—we're here to ensure your shopping experience is smooth and enjoyable!

and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly.

Easy Return Guidelines:

• 7-Day Return Window: You have a full 7 days from the date you receive your product to decide if it's right for you. Please note that after this period, we are unable to accept returns.

• Condition for Returns: We ask that items be returned unused and in their original packaging to ensure they are eligible for a refund.

How do I initiate a return?

• Get in touch: To start the return process, simply email us at info@inspodesk.com with your name, order number, the item you wish to return, and why you’d like to return it. We’re here to help every step of the way.

• Inspection and Notification: Once we receive your returned item, we will carefully inspect it and notify you about whether your refund has been approved or rejected.

• Refund Processing: If your return is approved, your refund will be processed right away, and a credit will automatically be applied to your credit card (or original method of payment) within a few days, depending on your bank.

• Please make sure to read our item descriptions carefully. Please bear in mind that the photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display. Every once in a while, an issue may occur with an order. We are all only humans! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Addressing Order Issues:

• Our Commitment: If the error is on our end (faulty product or wrong item), we'll replace or refund the item.

• Customer Responsibility: Issues like incorrect address input are the customer's responsibility, and such cases aren’t eligible for a refund.

Exchange Process:

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the utmost importance to us! We are happy to replace or exchange any items that we missed the mark on.

Please follow these instructions for the return request:

• Take a photo of the problem. If the problem is with the size, please use a ruler.

• Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to info@inspodesk.com.

• Please include the following:

Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be shipped to the original shipping address listed.

Order Modifications:

• Change Requests: Email us ASAP for order changes. However, changes or refunds can’t be guaranteed once an order is processed or shipped.

Defective or Damaged Items:

• Our Assurance: Receive a free replacement or full refund for defective or damaged goods.

Tracking Your Refund:

• Refund Timeline: Check your bank or contact your credit card company, as refund posting can take time.

• Still Waiting?: If you haven't received your refund, please reach out to our support team.